CX Network Turns Customer Experience Management Into a Two-Day Online Briefing

CX Network is dedicating two days of its All Access online series to customer experience management on August 18 and 19. The program brings practitioners, business leaders, and technology partners into a virtual environment built around expert webinars, case studies, and interactive learning.

About All Access: Customer Experience Management

All Access is CX Network's recurring deep-dive webinar format. Sessions are available live and on demand, allowing a global audience to participate across multiple time zones. The organizer's email highlighted a panel that includes Monika Aufdermauer, while the complete agenda and speaker schedule are being maintained through the event platform.

Why This Matters

Customer experience is no longer owned by a single service or marketing function. It sits across data, digital product, operations, contact centers, automation, and the decisions teams make when customer expectations conflict with internal constraints. A focused online series can help practitioners compare how organizations are managing that complexity without reducing CX to a satisfaction score.

Who Should Pay Attention

The event is relevant to customer-experience leaders, service and contact-center teams, digital and product leaders, insights professionals, marketers, and operators responsible for customer journeys. Because the sessions are virtual and available across formats, the series also offers a practical entry point for teams that cannot commit to travel or a multi-day physical conference.

What This Signals

The All Access model reflects the way professional communities increasingly learn: smaller topic-specific programs delivered throughout the year, supported by an ongoing network. That creates more continuity than a single annual gathering and gives practitioners a way to revisit the discipline as technology and customer expectations change.

All Access: Customer Experience Management runs online on August 18 and 19, 2026. Individual session times vary. Registration and agenda information are available through CX Network's All Access calendar.