DevRev Leadership Circle Bay Area 2026 Looks at AI in Customer Self-Service
A refund request can cross a help desk, a payments system and a policy team before anyone gives the customer an answer. DevRev's November 18 gathering in San Francisco starts from those kinds of delays, the places where a company already has the information it needs but still has to move it from one person or system to another.
DevRev Leadership Circle Bay Area 2026 will bring business and technology leaders together at The San Francisco Mint to discuss AI-powered customer and employee self-service. DevRev plans to demonstrate Operator, its digital worker for handling support requests. The program also includes a discussion of where people wait inside large companies and how those companies measure what changes when they automate part of the work.
Where to press for detail
A refund may require access to a transaction record, a policy check and a payment authorization. Each step can have a different owner. For engineering and support leaders, the demonstration is a chance to ask where the software can act on its own and what a human sees when a request still needs review.
DevRev is presenting the event, with Sanjay Somashekar and Laura Fu listed as hosts. The agenda includes an Operator demonstration, a discussion of enterprise governance and a networking session. Registration requires approval, and the organizer shares the exact address with confirmed attendees.
Event details
- Date: Wednesday, November 18, 2026
- Time: 4–8:30 p.m. Pacific
- Venue: The San Francisco Mint, San Francisco, California
- Access: In person, with host approval
- Register: Request to join on the organizer's event page
Frequently Asked Questions
What will DevRev show at the Leadership Circle?
The organizer plans to demonstrate Operator, its digital worker for handling support requests, and host discussions on enterprise oversight and measuring the impact of AI self-service.
How do attendees get the event address?
Request to join through the official Luma page. The host must approve registration and then provides the exact street address.
Who would benefit from attending?
Technology and support leaders evaluating how AI-powered self-service fits into customer and employee operations can hear the demonstration and discuss governance with peers.
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