KeyCare Raises $27.4M in Funding to Expand Epic-Based Virtual Care Platform

Somewhere in Chicago a quiet idea kept knocking on the same door in healthcare. Not louder. Just smarter. If the entire health system already runs on Epic, why bolt telehealth on like a spare tire when you could build virtual care directly into the engine? That question turned into KeyCare.

Now the market is answering back. KeyCare just secured $27.4M in new funding led by HealthX Ventures, with participation from 8VC, LRVHealth, BOLD Capital Partners, and Ikigai Venture Partners. Strategic investors including WellSpan Health, Allina Health, University of Chicago Ventures, Edge Ventures from Emplify Health, and Exact Sciences also leaned in. When health systems and venture firms both show up at the same table, that is usually a signal the problem being solved is very real.

Credit where it is due. Congratulations to Sulabh Agarwal, CEO, and Lyle Berkowitz, MD, Founder and Executive Chairman of the Board. What they built is deceptively simple. KeyCare operates as the nation’s first Epic based virtual care company, connecting health systems to a network of virtual providers working directly inside an Epic based EMR and telehealth platform. No awkward handoffs. No disconnected records. Just coordinated care that actually talks to the rest of the system.

That detail matters more than most people realize. Healthcare runs on workflow. If technology disrupts the clinical rhythm, doctors fight it and patients feel it. KeyCare chose the opposite route. They stepped inside the infrastructure hospitals already trust and expanded it outward. Virtual urgent care becomes available nationwide. Health systems gain capacity without losing control of the patient relationship. The digital visit stays tied to the home system where the patient’s history already lives.

This latest capital push is aimed at scaling that model and accelerating AI powered capabilities on the platform. Not AI for empty headlines. AI that helps clinicians move faster, make better decisions, and keep virtual care coordinated with in person care. The kind of quiet innovation that does not scream for attention but ends up running the show 5 years later.

There is also a lesson here for founders building in regulated industries. KeyCare did not try to bulldoze healthcare’s existing ecosystem. They studied it. They respected the gravitational pull of Epic inside health systems. Then they built a company that works with that gravity instead of pretending it does not exist.