gaiia Raises $40M Series B to Modernize Telecom Operations With AI
gaiia raised $40M in Series B funding led by JMI Equity to modernize telecom OSS/BSS infrastructure with an AI-native operating system for ISPs.
Telecom infrastructure rarely gets treated like glamorous technology. Investors chase AI copilots writing emails while internet service providers are still wrestling with billing systems that feel like they survived the Clinton administration through pure spite and electrical tape. That disconnect matters more than people think.
gaiia, a Quebec City-based telecom software company founded by the team behind oxio, announced a $40M Series B led by JMI Equity, with participation from Inovia Capital. The raise brings the company’s total funding to $66M. Marc-André Campagna, co-founder and CEO of gaiia, is positioning the company as an AI-native operating system for communications service providers, replacing fragmented OSS/BSS infrastructure with a unified platform for billing, provisioning, workflow automation, field service, and customer management.
The financing matters because telecom operators are under growing pressure from fiber expansion, infrastructure consolidation, AI-driven customer expectations, and operational complexity that has quietly become one of the industry’s largest hidden taxes. Legacy telecom software is not just old. It is operational drag disguised as infrastructure. Investors are starting to realize that fixing the plumbing underneath the internet may become more valuable than building another layer of polished AI wrappers on top of it.
What Happened
gaiia announced a $40M Series B funding round led by JMI Equity, with returning participation from Inovia Capital. The financing follows a $13M seed round announced in 2023 and a $13.2M Series A announced in 2024. The company says it has now achieved 3 consecutive years of more than 3x revenue growth. Customers have executed more than 10M workflows through the platform, while workflow execution reportedly increased 10x YoY.
gaiia serves communications service providers across fiber, fixed wireless, cable, MVNO, and B2B telecom markets. Publicly named customers include Cogeco, Greenlight Networks, IQ Fiber, Direct Communications, Vistabeam, Resound, and LilaConnect. The platform combines operational support systems and business support systems into a single architecture. In telecom language, that means replacing the sprawling collection of disconnected tools operators traditionally use for provisioning, billing, customer records, scheduling, field service, and workflow management.
That sounds boring until you understand how much money telecom companies burn trying to stitch together disconnected operational systems that were never designed to communicate with each other in the first place. One database handles customers. Another handles provisioning. Another manages field technicians. Then executives wonder why customer support feels like a hostage negotiation with 6 browser tabs open.
Why This Matters
The telecom software market has spent years trapped in a strange time capsule. Infrastructure improved. Speeds improved. Fiber deployments accelerated. Customer expectations evolved. Meanwhile, the software stack underneath many providers still behaves like an archaeological dig site layered with acquisitions, integrations, consultants, and expensive technical debt. That operational fragmentation is no longer just inconvenient. It is becoming economically dangerous.
AI is accelerating customer expectations across every industry. Consumers increasingly expect instant account changes, immediate service activation, real-time troubleshooting, and personalized support. Telecom providers cannot deliver that consistently if core systems operate like disconnected government agencies arguing over paperwork.
This is where gaiia’s positioning becomes strategically interesting. Marc-André Campagna and the oxio team are not approaching telecom operations as outside software vendors trying to disrupt an industry they barely understand. They experienced the operational pain firsthand while scaling an ISP. That distinction matters because telecom operators have developed highly refined instincts for identifying software designed by people who have never dealt with real provisioning failures at 2:13 a.m. on a Sunday.
gaiia says providers can deploy the platform in 4–6 months, compared to traditional OSS/BSS implementations that often stretch 12–18 months or longer. In enterprise software, implementation speed is not just convenience. It is survival math.
Market Context
The broader OSS/BSS market remains one of the least glamorous but most financially critical sectors inside telecom infrastructure. For years, large incumbent vendors dominated the category through long procurement cycles, customization-heavy deployments, and operational lock-in. The software often became so deeply embedded that replacing it resembled open-heart surgery performed during a hurricane.
But market conditions are changing. Fiber infrastructure investment continues expanding across North America and Europe. Smaller and mid-sized providers are scaling more aggressively. Customer acquisition costs are rising. AI is compressing operational expectations. Private equity firms and infrastructure investors increasingly care about operational efficiency metrics, not just subscriber growth.
That combination creates pressure for modern telecom operating systems capable of automating workflows instead of multiplying human intervention. JMI Equity’s investment reflects a larger shift happening across infrastructure software markets. Investors are becoming less interested in surface-level AI theatrics and more interested in operational systems where automation directly impacts margins, deployment speed, support costs, and retention.
In simpler terms: the market is rediscovering that boring software often controls the money.
Competitive Landscape
gaiia operates inside a crowded but fragmented telecom operations market that includes legacy OSS/BSS providers, ERP vendors, workflow platforms, and newer telecom infrastructure startups. The challenge for many incumbents is architectural inertia. Large telecom software stacks were built during eras when integrations mattered less than vendor lock-in. Modern operators increasingly want modularity, automation, API flexibility, and unified operational visibility.
That demand is creating space for newer infrastructure platforms built around centralized data models and workflow orchestration. gaiia’s AI-native positioning also reflects a subtle but important industry evolution. Many enterprise companies currently market AI as a cosmetic feature layered onto existing products. Telecom operators are becoming increasingly skeptical of that approach because operational reliability matters more than flashy demos.
When internet connectivity fails, customers do not care whether the chatbot sounds emotionally supportive. They care whether the network works and whether somebody fixes it immediately. That reality tends to separate serious infrastructure software from marketing theater pretty quickly.
What This Signals
The bigger signal behind gaiia’s funding round is not simply telecom modernization. It is the growing realization that operational infrastructure is becoming strategic infrastructure. For years, software markets rewarded growth at almost any cost. Today, investors increasingly care about operational efficiency, implementation speed, automation leverage, and margin durability. AI acceleration is intensifying that pressure across nearly every infrastructure-heavy industry.
Telecom operators now face a difficult balancing act. They must modernize customer experience expectations while simultaneously managing rising infrastructure costs and operational complexity. That tension creates opportunities for platforms capable of consolidating fragmented operational systems into unified workflows.
There is another layer here most people ignore. Infrastructure software markets tend to produce unusually durable companies because operational systems become deeply embedded inside customer organizations. Once billing, provisioning, field operations, and automation workflows run through a centralized platform, switching costs rise dramatically.
That is why investors continue pouring capital into infrastructure software despite broader venture market caution. The right operational platform can become less like software and more like institutional muscle memory.
The Bigger Industry Shift
The AI era is quietly exposing how fragile many operational systems actually are. Every industry now wants automation. Every executive wants AI efficiency. Every investor wants margin expansion. But none of those ambitions function properly if the underlying operational architecture resembles a pile of disconnected software purchased across 20 years of procurement meetings and consultant presentations.
Telecom is simply one of the first industries where that contradiction is becoming impossible to hide. The companies winning the next decade may not be the loudest AI companies. They may be the infrastructure companies rebuilding the operational foundations underneath entire industries while everyone else argues about prompts on social media.
That is the larger significance behind gaiia’s $40M raise. The market is starting to reward software that fixes operational gravity instead of merely decorating it.
Frequently Asked Questions
What does gaiia do?
gaiia provides an AI-native operating system for communications service providers, including ISPs and telecom operators. The platform combines billing, provisioning, workflow automation, customer management, and field service tools into one system.
How much funding has gaiia raised?
gaiia has raised $66M total, including a $40M Series B led by JMI Equity in 2026.
Who founded gaiia?
gaiia was co-founded by Marc-André Campagna and the team behind oxio, a Canadian ISP company.
Who invested in gaiia’s Series B?
JMI Equity led gaiia’s $40M Series B, with participation from Inovia Capital.
What industries does gaiia serve?
gaiia serves communications service providers across fiber, fixed wireless, cable, MVNO, and B2B telecom markets.
Why does OSS/BSS modernization matter?
Legacy OSS/BSS systems often create operational inefficiencies for telecom providers. Modernized platforms can improve automation, deployment speed, customer support, and operational visibility.